Shipping Returns & Store Policy

Shipping Return Policy & Store Policy

 
If you did not receive your order, please be advised that ordering from Essential Elements enters you into a 3rd party contract (with the respective mail courier).  Essential Elements  is not responsible for any lost, stolen or undelivered packages once they leave our facility.  We will provide you the tracking information for your order to better anticipate its' arrival.  If your order gets lost, stolen or undelivered it is NOT the responsibility of Essential Elements to replace the order, provide refunds for the order or contact the courier on your behalf.  The responsibility to contact the mail courier to resolve the matter will be upon the customer.  The customer will need to contact the courier and file a claim with the respective courier.  If you need any assistance with contact information for the courier we can certainly assist you with that aspect.  But we are NOT RESPONSIBLE for your order once it leaves our facility unless a product is shown to be damaged prior to leaving our facility.  In which is a different case that we can resolve.  Buyer Please Beware.

If you want a refund because you did not like the product we do not issue refunds in this case.  Because of the nature of our business we do not offer refunds unless we have made an error by sending the package to the incorrect address or failed to meet a promised agreement . Our formulas take time, effort and most importantly, an abundance of natural resources to prepare.  Please be sure about your purchase order before committing.  We appreciate you and hope that you understand that we are doing our very best as a small business to stay afloat and meet the demands of our customers.